We provide both Inbound and Outbound Call Center services: from Toll Free Services to Technical Help Desks, Customer Service, Phone Market Research, Customer Satisfaction Surveys, Sales & Telemarketing.We use the Telephone as an Interactive Marketing instrument. In each Call, our operators attempt to create Empathy over the phone, they listen and they communicate: information is acquired and messages are relayed.
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Business Intelligence is developed and CRM Services are performed. We discover who customers are, where they are, what they desire and if they are satisfied.Our average Call Center has 20 seats, this ensures a high Team Spirit and a greater Empowerment of each Operator. We believe in Telephone Artists, professionals able to create high quality One to One Relationships over the phone, and with a greater sense of responsibility towards our clients.
International Services
Via our International Correspondants we satisfy multinational companies in need of a Glocal: Global and Local approach to their worldwide marketing requirements, including: - Inbound Call Center Services - Customer Care, Help Desk, Toll Free Services, Premium Rate Services
- Outbound Call Center Services - Telephone Market Research, Telemarketing, Telephone Sales, Customer Satisfaction Surveys, List Enhancement, Lead Generation
- CRM Services and Database Management - Sales Force Automation, Database Enhancement & Segmentation, Back Office Sales Support, Customer Profiling, Prospect to Sales Conversion, Lead Tracking, Sales Measurement System
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